You probably know that Process Instruments offers a cloud based remote access service for our CRIUS®
analyser, but did you know that…
…nearly everything you can do in front of the analyser you can do remotely?
…we have been working closely with our customers to bring you an even better service?
…a lot of our customers have seen the number of engineer callouts drastically reduce, saving them time and money?
Pi’s sleek and modern Remote Access solution
Pi has always been a leader in developing new technology and have had a remote access system for over 10 years! The latest iteration of remote access is now a key part of our solution toolbox. Here are some of the features of our remote access:
User interface – The interface mimics the analyser, making the data and other features easy to find. Anyone already familiar with the CRIUS® analyser will already be familiar with remote access. Anyone requiring training can now be trained remotely using remote access and Skype.
User control – Each user has their own customisable access rights for what they can view and change on the analysers. This is set by the ‘parent’ user.
Speed – The service now runs around 50 times faster than its predecessor, allowing users to connect and download the current sensor values and settings in under 30 seconds (test performed on CoagSense coagulation controller with 27 different devices such as sensors!).
Reduced data costs – By making the connection between the server and analyser more efficient, Pi has reduced the amount of data required for nearly all tasks thereby significantly reducing costs.
Customer branding – On request, Pi can brand the remote access theme to promote a customer’s brand.
Data analysis – The graphical interface is a powerful and flexible tool for viewing your sensor data. The way we handle your analyser’s data means that every single data point is stored in the cloud, allowing a user to download 3 months’ worth of data with a single click.
Password reset – If a password has been lost or forgotten, a user can enter their email address into the password reset function which will then email a list of instructions on how to reset it.
Data limit – Users can now limit how much data each analyser can use per day, meaning no more unexpected data costs.
So what can Remote Access do for you?
The remote access service has always been designed to save you time and money by allowing you access to the analyser and its data from anywhere in the world. Now remote access can assist as a tool in doing a lot more:-
- Remotely checking and changing settings for customers who may not be confident in doing so or who may not have access to the analyser.
- Allowing Pi’s service team to temporarily remotely connect to the analyser if customers have an issue and are unsure about how to solve it.
- Automatically sending daily/weekly reports of data logs and/or status logs to users from the server (no mobile data costs from the analyser).
- Easily view when maintenance is required or due on analysers, allowing users to efficiently plan which sites to visit and when.
- Know when alarms activate on the unit within seconds by enabling text and/or email alerts direct from the analyser.
- Tune control values to optimise dosing without the need to visit the site.
- Analyse stored data to investigate incidents, explain issues or validate the process.
- Save money by reducing the number of callouts and the number of miles your engineers travel!
But what about security?
When the analyser and remote access cloud server communicate, Pi uses a ‘Pre-Shared Key’. This creates a secure connection between the server and analyser. The key acts as a password and without it the analyser will not respond. The key is randomly generated in every analyser making it unique to each, and if required the key can be re-generated from the analyser. The analyser can also be connected directly to a Virtual Private Network (VPN) which blocks unwanted traffic and connections automatically and will only transfer information between the analyser and server.
How does user access work?
Each user has their own username and password. This means that what they see and what they can do can be customised so only authorised users can make changes.
How are the analysers and customers managed?
If a user creates a group, then they become that group’s ‘parent’. The ‘parent’ of a group creates the analysers and users for that group. If a user is a ‘parent’ to more than one group, they will also have the ability to create users that can access multiple groups from a single user account.